Help
Frequently asked
- Will it bruise my skin?
- Only if used incorrectly. Always start on Mode 1, keep the device moving, and never hold it in one spot longer than 2 seconds.
- How often should I use it?
- Once or twice a week max. More is not better.
- Does it hurt?
- No — most users describe it as a gentle pulling sensation.
- How long does shipping take?
- 7–12 business days, free, with tracking.
- Is it suitable for sensitive skin?
- Yes — use Mode 1 and limit sessions to 5 minutes.
- What's the warranty?
- 12 months, no-questions-asked replacement.
- How do I clean the device?
- Rinse the heads under warm water after each use and wipe the body with a dry cloth.